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FAQ
Orders & Purchases
What are Pre-order products?
What are Pre-order products?
Pre-orders are advance purchases that allow you to secure high-demand items, such as K-pop albums, before their official release. Full (100%) payment is required before dispatch, and your order and allocation are confirmed only after we receive your payment. Pre-order items arrive at our office within about 1 week after the official release date and are shipped within 1–2 business days of arrival.
Is there a minimum order?
Is there a minimum order?
MOQ: 3 units per item. Each version counts as a separate item. For example, if an album comes in Ver. A, B and C, please order at least 3 of each version you choose.
MOV: $1,000 per order (shipping excluded).
For your first order, a test order from $500 is available by arrangement. Please email contact@hanpick.com before ordering.
How do I pay for my order?
How do I pay for my order?
We accept Bank Transfer (USD only). After you submit your order, our team will email you to confirm the details needed for your invoice, then send a final invoice including the shipping cost and our bank details. 100% prepayment is required before shipping, and your order is confirmed only once payment is received. Payment confirmation takes 2–3 business days after your transfer.
Why isn't the shipping fee calculated at checkout?
Why isn't the shipping fee calculated at checkout?
Shipping costs vary significantly based on order weight, volume, and destination. To provide the most competitive rates, we calculate the actual shipping cost manually after your order is placed.
Can I modify my order after submission?
Can I modify my order after submission?
If you wish to change items or quantities after submitting your order, please cancel the existing order through [My Account > Order History] and place a new order.
※ Note: Please be advised that no changes or cancellations can be made once you have completed the payment for the Final Invoice. We recommend double-checking your order details before proceeding with the bank transfer.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
- In-stock items: shipped within 3–5 business days after payment is confirmed (payment confirmation takes 2–3 business days).
- Pre-order items: arrive at our office within about 1 week after release and ship within 1–2 business days of arrival.
- Transit: 3–10 business days, depending on your location and the courier.
*Note on Pre-orders & Combined Shipping:
If your order includes any pre-order item, the whole order ships once the pre-order item with the latest release date has arrived. In-stock items in the same order wait until then.
- Example: In-stock Album C + Album A (Release: March 10) + Album B (Release: April 5) in one order → all items ship after Album B arrives.
To receive in-stock items sooner, please place them in a separate order from your pre-order items.
How can I track my order?
How can I track my order?
What are your shipping terms?
What are your shipping terms?
All international orders are shipped under DAP (Delivered at Place) terms. This means we handle the transport to your address, but any import duties or local taxes are the buyer's responsibility.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If you find an error in your address, please update your [My Account > Profile] and contact our Customer Service team immediately.
If your order is already in the shipping process, While we will do our best to update your information before dispatch, please understand that address changes may not be possible once the shipping process has advanced. In the event that the package is misdelivered or returned to us due to an incorrect address, any resulting return shipping fees or additional reshipping costs will be the responsibility of the customer. We kindly ask you to double-check your shipping details before finalizing your order to ensure a smooth delivery.
Refunds & Cancellation
What should I do if items are missing, damaged, or defective?
What should I do if items are missing, damaged, or defective?
If there are any issues with the condition of your items (defects, damage, or missing products), please submit a claim within 2 weeks (14 days) of receiving your shipment.
You can file a formal report through the [C/S Page] located at the bottom of our website.
※ IMPORTANT: A continuous unboxing video is mandatory for all claims. Please ensure you record a video from the moment you begin opening the box to verify the condition of the items. We cannot process any replacements or refunds without this video evidence.
Can I cancel or change my order after payment?
Can I cancel or change my order after payment?
Once the final payment (bank transfer) is completed, cancellations are strictly not allowed. Please be advised that we do not permit any changes to items or quantities after payment has been processed. We recommend a final review of your order details and totals before completing the transfer to ensure all information is correct.
Do you accept exchanges for a change of mind?
Do you accept exchanges for a change of mind?
As a wholesale-based store, we do not accept exchanges or returns due to a simple change of mind. All sales are final to ensure the best pricing for our B2B partners.