Shipping policy

Thank you for choosing us as your K-pop wholesale partner. Please review our shipping policy below to understand our processing times, shipping methods, and terms for international B2B orders.

1. Order Processing & Delivery Time

Total delivery time consists of three parts: Payment Confirmation, Order Processing Time, and Transit Time.

Payment Confirmation: After you complete the bank transfer, please allow 2–3 business days for us to confirm your payment. Full (100%) payment is required before dispatch, and your order is confirmed only once your payment has been received.

Order Processing Time (In-stock items): Orders are shipped within 3–5 business days once your payment is confirmed.

Order Processing Time (Pre-order items): Pre-order items arrive at our office within about 1 week after the official release date. They are packed and shipped within 1–2 business days of arrival.

Transit Time: After dispatch, the actual shipping time typically takes 3–10 business days, depending on your destination country and the selected courier service.

2. Pre-orders & Combined Shipping (Important)

Due to the nature of the K-pop industry, many items are sold as pre-orders.

Combined Shipping: If your order includes any pre-order item, the entire order ships on the pre-order schedule. If your order includes several pre-order items, it ships once the item with the latest release date has arrived at our office. In-stock items in the same order are held until then.

  *Example: If you order an in-stock Album C together with Album A (Release: March 10) and Album B (Release: April 5), all items will ship after Album B arrives.

Separate Orders: If you wish to receive in-stock items sooner, please place them in a separate order from your pre-order items. The same applies to pre-order items with different release dates.

3. Shipping Rates & Carriers

Shipping costs are not calculated at checkout. Once you submit your order request, our team will calculate the exact shipping fee based on the total actual/volumetric weight of the products and the destination country.
We will then send you the final invoice, including the shipping cost via email for your payment.

We partner with reliable global couriers (such as DHL, FedEx, UPS, etc.) to ensure your wholesale orders arrive safely and promptly.

4. Customs, Duties, and Taxes (DAP Terms)

All international orders are shipped under DAP (Delivered at Place) terms.

This means we handle the transportation of the goods to your specified address.

Buyer's Responsibility: Any import duties, local taxes, customs clearance fees, or related charges imposed by your country's customs office are the sole responsibility of the buyer. We highly recommend checking your local customs regulations before placing a large wholesale order.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email to your registered email address. This email will include your Tracking Number and a direct link to the carrier's website, allowing you to monitor your shipment's status in real-time.

6. Changes to Shipping Address & Misdeliveries

We kindly ask you to double-check your shipping details before finalizing your order to ensure a smooth delivery.

Before Dispatch: If you find an error in your address right after placing an order, please contact CS team immediately(cs@hanpick.com). We will do our best to update your information before the order leaves our warehouse.

After Dispatch: Please understand that address changes may not be possible once the shipping process has advanced.

Misdeliveries: In the event that a package is misdelivered or returned to us due to an incorrect or incomplete address provided by the customer, any resulting return shipping fees or additional reshipping costs will be the responsibility of the customer.

7. Contact Us

If you have any further questions regarding your shipment, please do not hesitate to contact us:

General Inquiries: contact@hanpick.com
Order Issues & Claims: cs@hanpick.com or the [C/S] page at the bottom of our website
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (KST)